The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
Crossref DOI link: https://doi.org/10.1136/bmjqs-2015-004596
Published Online: 2016-01-06
Published Print: 2016-12
Update policy: https://doi.org/10.1136/crossmarkpolicy
Gillespie, Alex
Reader, Tom W