Quality service in banking: a longitudinal approach
Crossref DOI link: https://doi.org/10.1007/s11135-016-0420-4
Published Online: 2016-10-04
Published Print: 2017-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Masserini, Lucio
Liberati, Caterina
Mariani, Paolo
License valid from 2016-10-04