Cossette, M. http://orcid.org/0000-0002-5774-5084
Hess, U.
This article is maintained by: Elsevier
Article Title: Service with style and smile. How and why employees are performing emotional labour?
Journal Title: European Review of Applied Psychology
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.erap.2015.02.001
Content Type: article
Copyright: Copyright © 2015 Elsevier Masson SAS. All rights reserved.