The Role of Methods of Service Encounter and Surprise in Customer Delight and Customer Loyalty in Indonesian Supermarkets
Crossref DOI link: https://doi.org/10.20469/IJBAS.6.10002-1
Published Online: 2020-02-28
Update policy: https://doi.org/10.20469/crossmark_policy
Dhiandra Putri, Maudlin Klissa