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Authors
Calvo-Porral, C.
Lévy-Mangin, J.-P.
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This article is maintained by: Elsevier
Article Title: Smooth operators? Drivers of customer satisfaction and switching behavior in virtual and traditional mobile services
Journal Title: Revista Española de Investigación de Marketing ESIC
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.reimke.2015.03.001
Content Type: article
Copyright: Copyright © 2014 ESIC & AEMARK. Published by Elsevier España S.L.
