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Hospitality experience: Creating value by the front-desk work analysis and organizational innovation

Crossref DOI link: https://doi.org/10.1016/j.tekhne.2016.07.001

Published Print: 2016-07

Update policy: https://doi.org/10.1016/elsevier_cm_policy

Authors

de Carvalho, J.B.

Bartholo, R.

Duarte, F.
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Article Title: Hospitality experience: Creating value by the front-desk work analysis and organizational innovation

Journal Title: Tékhne

CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.tekhne.2016.07.001

Content Type: article

Copyright: © 2016 Instituto Politécnico do Cávado e do Ave (IPCA). Published by Elsevier España, S.L.U. All rights reserved.