Chicu, Dorina
Pàmies, Maria del Mar
Ryan, Gerard http://orcid.org/0000-0002-5008-9862
Cross, Christine
This article is maintained by: Elsevier
Article Title: Exploring the influence of the human factor on customer satisfaction in call centres
Journal Title: BRQ Business Research Quarterly
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.brq.2018.08.004
Content Type: article
Copyright: © 2018 ACEDE. Published by Elsevier España, S.L.U.