Ferreira, Marlette Cassia Oliveira
Brandão, Marcelo Moll
Bizarrias, Flavio Santino
This article is maintained by: Elsevier
Article Title: Understanding consumer's responses to negative emotions related to crowding on satisfaction and impulse purchase in retail: the mediating role of coping
Journal Title: Revista de Administração
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.rausp.2017.08.005
Content Type: article
Copyright: © 2017 Departamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo – FEA/USP. Published by Elsevier Editora Ltda.