This article is maintained by: Elsevier
Article Title: Proposal and validation of a theoretical model of customer retention determinants in a service environment
Journal Title: RAUSP Management Journal
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.rauspm.2017.06.004
Content Type: article
Copyright: © 2018 Departamento de Administração, Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo – FEA/USP. Published by Elsevier Editora Ltda.