Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma
Crossref DOI link: https://doi.org/10.1080/23311975.2017.1390818
Published Online: 2017-11-06
Published Print: 2017-01
Update policy: https://doi.org/10.1080/tandf_crossmark_01
Bazrkar, Ardeshir
Iranzadeh, Soleyman https://orcid.org/0000-0001-8533-2810
Feghhi Farahmand, Naser
Version of Record valid from 2017-01-01
Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.
Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=oabm20
Publication History
Received: 2017-08-21
Accepted: 2017-10-07
Published: 2017-11-06
