How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use
Crossref DOI link: https://doi.org/10.1080/08838151.2020.1834296
Published Online: 2020-12-07
Published Print: 2020-10
Update policy: https://doi.org/10.1080/tandf_crossmark_01
Cheng, Yang https://orcid.org/0000-0002-0321-7956
Jiang, Hua
Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.
Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=hbem20
Publication History
Published: 2020-12-07
