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Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement

Crossref DOI link: https://doi.org/10.1111/deci.70019

Published Online: 2025-12-02

Published Print: 2026-06

Update policy: https://doi.org/10.1002/crossmark_policy

Authors

Kumar, Rahul

Talaei, Nolan M. https://orcid.org/0000-0002-8015-9219
Kumar, Ajay https://orcid.org/0000-0002-8187-4169
Coussement, Kristof

Oztekin, Asil https://orcid.org/0000-0001-5741-4261
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Version of Record valid from 2025-12-02

Text and Data Mining valid from 2025-12-02
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Publication History

Received: 2024-08-14

Accepted: 2025-09-27

Published: 2025-12-02