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Designing Authentic Customer-Chatbot Interactions: A Necessary Condition Analysis of Emotional Intelligence and Anthropomorphic Features in Human-Computer Interaction

Crossref DOI link: https://doi.org/10.1080/10447318.2025.2495118

Published Online: 2025-04-28

Published Print: 2025-12-02

Update policy: https://doi.org/10.1080/tandf_crossmark_01

Authors

Khan, Md Irfanuzzaman https://orcid.org/0000-0003-2671-7053
Tarofder, Arun Kumar https://orcid.org/0000-0002-3364-262X
Gopinathan, Sharmini

Haque, Ahasanul
More Information

Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.

Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=hihc20

Publication History

Received: 2025-01-30

Revised: 2025-04-09

Accepted: 2025-04-14

Published: 2025-04-28

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