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The authentic service employee: Service employees' language use for authentic service experiences

Crossref DOI link: https://doi.org/10.1016/j.jbusres.2016.04.182

Published Print: 2017-03

Update policy: https://doi.org/10.1016/elsevier_cm_policy

Authors

Kraak, Johannes Marcelus

Holmqvist, Jonas
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This article is maintained by: Elsevier

Article Title: The authentic service employee: Service employees' language use for authentic service experiences

Journal Title: Journal of Business Research

CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.jbusres.2016.04.182

Content Type: article

Copyright: © 2016 Elsevier Inc. All rights reserved.