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The role of e-service quality management in the delivery business value

Crossref DOI link: https://doi.org/10.1016/j.jretconser.2015.07.002

Published Print: 2015-11

Update policy: https://doi.org/10.1016/elsevier_cm_policy

Authors

Doherty, Neil F.

Shakur, Mahani

Ellis-Chadwick, Fiona
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Article Title: The role of e-service quality management in the delivery business value

Journal Title: Journal of Retailing and Consumer Services

CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.jretconser.2015.07.002

Content Type: article

Copyright: Copyright © 2015 Elsevier Ltd. All rights reserved.