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Fluid approximation of a call center model with redials and reconnects

Crossref DOI link: https://doi.org/10.1016/j.peva.2015.07.003

Published Print: 2015-10

Update policy: https://doi.org/10.1016/elsevier_cm_policy

Authors

Ding, S.

Remerova, M.

van der Mei, R.D.

Zwart, B.
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Article Title: Fluid approximation of a call center model with redials and reconnects

Journal Title: Performance Evaluation

CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.peva.2015.07.003

Content Type: article

Copyright: Copyright © 2015 Elsevier B.V. All rights reserved.