Crossmark

Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

Crossref DOI link: https://doi.org/10.1080/23311975.2018.1423770

Published Online: 2018-02-04

Published Print: 2018-01-01

Update policy: https://doi.org/10.1080/tandf_crossmark_01

Authors

Shahid Iqbal, Muhammad https://orcid.org/0000-0001-6164-6559
Ul Hassan, Masood

Habibah, Ume https://orcid.org/0000-0003-0341-1510
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Version of Record valid from 2018-01-01
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Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.

Aim & Scope: http://www.tandfonline.com/action/journalInformation?show=aimsScope&journalCode=oabm20

Publication History

Received: 2017-10-16

Accepted: 2017-12-28

Published: 2018-02-04