Customer satisfaction strategy design for mandatory SNI product certification services at the product certification body (LSPro) of Balai Sertifikasi using the SERVQUAL Method and SWOT Analysis
Crossref DOI link: https://doi.org/10.30574/ijsra.2024.12.1.1015
Published Online: 2024-06-30
Update policy: https://doi.org/10.30574/ijsra.ourcrossmarkpolicy
Anugrah Pangeran,
Novandra Rhezza Pratama,