Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts
Crossref DOI link: https://doi.org/10.1007/978-3-030-00749-2_16
Published Online: 2018-12-29
Published Print: 2019
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kronqvist, Juha
Leinonen, Teemu
Text and Data Mining valid from 2018-12-29
Version of Record valid from 2018-12-29
Chapter History
First Online: 29 December 2018