How a Global Customer Service Leader is Using a Reference Model to Structure Its Transformation While Remaining Fast and Agile
Crossref DOI link: https://doi.org/10.1007/978-3-030-06234-7_10
Published Online: 2019-01-26
Published Print: 2019
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kraume, Karsten
Voormanns, Klaus
Zhong, Jiaqing
Text and Data Mining valid from 2019-01-01
Chapter History
First Online: 26 January 2019