Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore
Crossref DOI link: https://doi.org/10.1007/978-3-030-57694-3_4
Published Online: 2021-01-21
Published Print: 2021
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Suryanarayanan, Sriram
Srinivasan, Shwetha Rani
Lin, Wenxin
Wang, Linxin
Sabharwal, Jagdeep Kaur
Text and Data Mining valid from 2021-01-01
Version of Record valid from 2021-01-01
Chapter History
First Online: 21 January 2021