Measuring and Managing Customer Experience (CX): What Works and What Doesn’t
Crossref DOI link: https://doi.org/10.1007/978-3-030-91828-6_35
Published Online: 2022-05-25
Published Print: 2022
Update policy: https://doi.org/10.1007/springer_crossmark_policy
McColl-Kennedy, Janet R.
Zaki, Mohamed
Text and Data Mining valid from 2022-01-01
Version of Record valid from 2022-01-01
Chapter History
First Online: 25 May 2022