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First Online: 31 May 2022

Compliance with Ethical Standards

: The results of this work are supported by a set of four face-to-face interviews and two visits to the company’s facilities. The participant of the research study voluntarily agreed and gave informed consent to participate in the interviews and to guide the researchers during the two visits. All data was anonymized before publication. In addition, the respondent was informed about the study objectives and the impact of their responds for modeling business processes. Given the nature of the methodology, the Research Ethics Committee of the University of Vigo states that it does not need further ethics evaluation.