Method for Assigning Break Times in Predefined Shifts for Call Center Teleoperators
Crossref DOI link: https://doi.org/10.1007/978-3-031-28870-8_3
Published Online: 2023-10-05
Published Print: 2023
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Jaimes Vanegas, Kevin Felipe
Villamizar Lozano, Sergio Andres
Roldán Nariño, Raúl Fabián
Text and Data Mining valid from 2023-01-01
Version of Record valid from 2023-01-01
Chapter History
First Online: 5 October 2023