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Driving Public Service Innovation Through Citizen Feedback: Insights from Online Reviews

Crossref DOI link: https://doi.org/10.1007/978-3-032-13458-5_19

Published Online: 2026-02-11

Published Print: 2026

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Mason, Michela Cesarina https://orcid.org/0000-0003-2783-6206
Moretti, Andrea https://orcid.org/0000-0002-3930-2642
Zamparo, Gioele https://orcid.org/0000-0002-9829-4005
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Text and Data Mining valid from 2026-01-01

Version of Record valid from 2026-01-01
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Chapter History

First Online: 11 February 2026