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Artificial Empathy in Conversational Agents: Examining User Perceptions, Emotional Responses, and Organizational Reputation in Customer Support Scenarios

Crossref DOI link: https://doi.org/10.1007/978-3-032-17930-2_28

Published Online: 2026-04-01

Published Print: 2026

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Molinares-Miranda, Wendy Alejandra https://orcid.org/0009-0009-5931-8228
Ortiz-Esparza, Miguel Angel https://orcid.org/0000-0001-8762-5780
Cardona-Reyes, Hector https://orcid.org/0000-0002-9626-6254
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Text and Data Mining valid from 2026-01-01

Version of Record valid from 2026-01-01
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Chapter History

First Online: 1 April 2026

Conference Information

Conference Acronym: MICAI

Conference Name: Mexican International Conference on Artificial Intelligence

Conference City: Guanajuato

Conference Country: Mexico

Conference Year: 2025

Conference Start Date: 3 November 2025

Conference End Date: 3 November 2025

Conference Number: 24

Conference ID: micai2025

Conference URL: https://micai.org/2025/

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