Examining Process and Moderating Effects of Customer-Created Guilt in a Service Context: An Abstract
Crossref DOI link: https://doi.org/10.1007/978-3-319-66023-3_190
Published Online: 2017-12-06
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Pounders, Kathrynn
Moulard, Julie
Babin, Barry J.
License valid from 2017-12-06