When the Service Experience Drives Negative and Positive Emotions: The Moderating Role of Pride in the Effects of Guilt on Coping and Satisfaction: An Abstract
Crossref DOI link: https://doi.org/10.1007/978-3-319-66023-3_6
Published Online: 2017-12-06
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Saintives, Camille
Lunardo, Renaud
License valid from 2017-12-06