Managing Knowledge and Learning for Process Improvement: A Software-Mediated Process Assessment Approach for IT Service Management
Crossref DOI link: https://doi.org/10.1007/978-3-319-71434-9_25
Published Online: 2018-05-12
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Shrestha, Anup
Kong, Eric
Cater-Steel, Aileen
License valid from 2018-01-01