Innovating in Service: The Role and Management of Automation
Crossref DOI link: https://doi.org/10.1007/978-3-319-75352-2_9
Published Online: 2018-05-08
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Lacity, Mary
Willcocks, Leslie P.
License valid from 2018-01-01