Design and Development of the CEM-Dashboard: A Diagnostic Tool to Determine Your Current Position and Improvement Directions in Customer Experience Management
Crossref DOI link: https://doi.org/10.1007/978-3-319-77556-2_25
Published Online: 2018-06-21
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Weber, Marcel
Hofsink, Arend
License valid from 2018-01-01