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Service Encounter 1.0 Theories revisited – Development of an Evaluation Scheme to assess their explanatory Relevance in the Service Encounter 2.0 Environment

Crossref DOI link: https://doi.org/10.1007/978-3-658-30166-8_8

Published Online: 2020-07-28

Published Print: 2020

Update policy: https://doi.org/10.1007/springer_crossmark_policy