How Relationship Norms Affect Consumers’ Stance on Differential Customer Treatment
Crossref DOI link: https://doi.org/10.1007/BF03396874
Published Online: 2015-04-01
Published Print: 2015-04
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Hommelhoff, Sabine
von Wangenheim, Florian