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A novel approach to voice of customer extraction using GPT-3.5 Turbo: linking advanced NLP and Lean Six Sigma 4.0

Published Online: 2024-02-19

Published Print: 2024-04

Authors

Shahin, Mohammad

Chen, F. Frank

Hosseinzadeh, Ali

Maghanaki, Mazdak

Eghbalian, Ayda
License Information

Text and Data Mining valid from 2024-02-19

Version of Record valid from 2024-02-19
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Article History

Received: 8 August 2023

Accepted: 30 January 2024

First Online: 19 February 2024

Declarations

:

: The authors declare no competing interests.

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