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Article History

Received: 3 July 2020

Accepted: 5 August 2020

First Online: 9 February 2021

Compliance with ethical standards

:

: The authors declare no competing interests.

: This work was given rapid approval in lieu of the COVID-19 pandemic by the Royal Wolverhampton NHS Trust Management Committee (25.4.2020) as a service evaluation. As per NHS England ethics requirements, it is exempt from formal NHS Research Ethics Committee review. This work is compliant with European Union General Data Protection Regulation; no additional consent for sending healthcare SMS messages is required.” (Reference) This ethical statement is included on the submitted title page and embedded in the “” section of the main text.

: Patients and a national charity (the Hibbs Lupus Trust) were involved in the design, content, piloting and acceptability of our questionnaire and methodology, as described in the “” section of the paper.

: Patients were approached at the point of data collection; patients received SMS message inviting them to participate by following the link and completing the survey—participation was completely voluntary. A briefing page prior to completing the survey (supplement 1) informed participants what the service evaluation entailed, following reading this patients were asked whether they gave consent to continue; if patients opted not to continue, no further contact was made.

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