E-mail classification with machine learning and word embeddings for improved customer support
Crossref DOI link: https://doi.org/10.1007/s00521-020-05058-4
Published Online: 2020-06-19
Published Print: 2021-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Borg, Anton http://orcid.org/0000-0002-8929-7220
Boldt, Martin
Rosander, Oliver
Ahlstrand, Jim
Funding for this research was provided by:
Stiftelsen för Kunskapsoch Kompetensutveckling (20140032)
Text and Data Mining valid from 2020-06-19
Version of Record valid from 2020-06-19
Article History
Received: 16 August 2018
Accepted: 3 June 2020
First Online: 19 June 2020