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E-mail classification with machine learning and word embeddings for improved customer support

Published Online: 2020-06-19

Published Print: 2021-03

Authors

Borg, Anton https://orcid.org/0000-0002-8929-7220
Boldt, Martin

Rosander, Oliver

Ahlstrand, Jim
Funding

Funding for this research was provided by:

Stiftelsen för Kunskapsoch Kompetensutveckling (20140032)
License Information

Text and Data Mining valid from 2020-06-19

Version of Record valid from 2020-06-19
More Information

Article History

Received: 16 August 2018

Accepted: 3 June 2020

First Online: 19 June 2020

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