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Customer satisfaction analysis with Saudi Arabia mobile banking apps: a hybrid approach using text mining and predictive learning techniques

Published Online: 2024-01-17

Published Print: 2024-04

Authors

Alrizq, Mesfer https://orcid.org/0000-0002-3624-9380
Alghamdi, Abdullah https://orcid.org/0000-0002-5006-8527
Funding

Funding for this research was provided by:

The authors are thankful to the Deanship of Scientific Research at Najran University for funding this work, under the General Research Funding program (grant code (NU/DRP/SERC/12/40).)
License Information

Text and Data Mining valid from 2024-01-17

Version of Record valid from 2024-01-17
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Article History

Received: 26 May 2023

Accepted: 13 December 2023

First Online: 17 January 2024

Declarations

:

: All authors declare that they have no conflict of interest.

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