Diehl, Theresa http://orcid.org/0000-0002-1847-2976
Knauß, Rebekka
Article History
Received: 30 April 2018
Accepted: 11 October 2018
First Online: 17 October 2018
Conflict of interest
: T. Diehl and R. Knauß are directly employed by Stuttgart Airport. They have collected their observations for this study during their work in the airport’s communications department. In sharing insights in their work, they tried to represent the case as balanced as possible.