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Impact of customer satisfaction on the implementation of ISO 9001:2015 in a chemical laboratory using the SERVQUAL model

Published Online: 2026-03-06

Published Print: 2026-04

Authors

Montes-Bujaico, Susan

Taype-Landeo, Oliver

Piscoche-Chinchay, Richerson

Pantoja-Tirado, Lucia
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Text and Data Mining valid from 2026-03-06

Version of Record valid from 2026-03-06
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Article History

Received: 14 October 2025

Accepted: 24 February 2026

First Online: 6 March 2026

Declarations

:

: The authors declare no conflicts of interest.

: Informed consent was obtained from all subjects involved in the study.

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