Humanizing e-tail experiences: navigating user acceptance, social presence, and trust in the realm of conversational AI agents
Crossref DOI link: https://doi.org/10.1007/s00779-024-01814-8
Published Online: 2024-06-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Raut, Geeta http://orcid.org/0000-0003-4064-6327
Goel, Anushka
Taneja, Udita
Text and Data Mining valid from 2024-06-12
Version of Record valid from 2024-06-12
Article History
Received: 14 December 2023
Accepted: 28 May 2024
First Online: 12 June 2024
Declarations
:
: The authors declare no competing interests.