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Re-examining the chatBot Usability Scale (BUS-11) to assess user experience with customer relationship management chatbots

Crossref DOI link: https://doi.org/10.1007/s00779-024-01834-4

Published Online: 2024-11-05

Published Print: 2024-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Borsci, Simone https://orcid.org/0000-0002-3591-3577
Schmettow, Martin https://orcid.org/0000-0003-0240-4087
License Information

Text and Data Mining valid from 2024-11-05

Version of Record valid from 2024-11-05
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Article History

Received: 7 December 2023

Accepted: 18 October 2024

First Online: 5 November 2024

Declarations

:

: The authors declare no competing interests.