Leveraging social media to gain insights into service delivery: a study on Airbnb
Crossref DOI link: https://doi.org/10.1007/s10257-017-0358-7
Published Online: 2017-07-22
Published Print: 2018-05
Update policy: https://doi.org/10.1007/springer_crossmark_policy
von Hoffen, Moritz
Hagge, Marvin
Betzing, Jan Hendrik
Chasin, Friedrich
License valid from 2017-07-22