Measuring and comparing service quality metrics through social media analytics: a case study
Crossref DOI link: https://doi.org/10.1007/s10257-017-0360-0
Published Online: 2017-07-03
Published Print: 2018-08
Update policy: https://doi.org/10.1007/springer_crossmark_policy
He, Wu
Tian, Xin
Hung, Andy
Akula, Vasudeva
Zhang, Weidong
Text and Data Mining valid from 2017-07-03