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An integrated framework of change management for social CRM implementation

Crossref DOI link: https://doi.org/10.1007/s10257-020-00479-z

Published Online: 2020-10-08

Published Print: 2021-03

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Jami Pour, Mona

Hosseinzadeh, Mahnaz https://orcid.org/0000-0003-1211-3371
License Information

Text and Data Mining valid from 2020-10-08

Version of Record valid from 2020-10-08
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Article History

Received: 22 October 2019

Revised: 27 August 2020

Accepted: 20 September 2020

First Online: 8 October 2020