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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option

Crossref DOI link: https://doi.org/10.1007/s10479-014-1626-2

Published Online: 2014-05-28

Published Print: 2016-04

Update policy: https://doi.org/10.1007/springer_crossmark_policy

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