Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
Crossref DOI link: https://doi.org/10.1007/s10479-016-2196-2
Published Online: 2016-04-29
Published Print: 2017-01
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Tan, Youchao
Zhang, Yang
Khodaverdi, Roohollah
Text and Data Mining valid from 2016-04-29