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Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data

Crossref DOI link: https://doi.org/10.1007/s10479-022-05045-z

Published Online: 2022-11-08

Published Print: 2025-05

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Goto, Hikaru https://orcid.org/0000-0002-9001-569X
Belal, H. M. https://orcid.org/0000-0001-6737-1445
Shirahada, Kunio https://orcid.org/0000-0003-3432-1948
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Text and Data Mining valid from 2022-11-08

Version of Record valid from 2022-11-08
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Article History

Accepted: 24 October 2022

First Online: 8 November 2022

Declarations

:

: The authors have no relevant financial or non-financial interests to disclose.