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Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach

Crossref DOI link: https://doi.org/10.1007/s10479-022-05079-3

Published Online: 2022-11-30

Published Print: 2024-02

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Vo-Thanh, Tan https://orcid.org/0000-0001-9964-3724
Zaman, Mustafeed https://orcid.org/0000-0002-8582-9445
Thai, Trung Dam-Huy https://orcid.org/0000-0001-9287-1150
Hasan, Rajibul https://orcid.org/0000-0002-1290-4627
Senbeto, Dagnachew Leta https://orcid.org/0000-0002-8743-3348
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Text and Data Mining valid from 2022-11-30

Version of Record valid from 2022-11-30
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Article History

Accepted: 8 November 2022

First Online: 30 November 2022