A process-centric performance management in a call center
Crossref DOI link: https://doi.org/10.1007/s10489-022-03740-9
Published Online: 2022-05-27
Published Print: 2023-02
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Dogan, Onur http://orcid.org/0000-0003-3543-4012
Text and Data Mining valid from 2022-05-27
Version of Record valid from 2022-05-27
Article History
Accepted: 9 May 2022
First Online: 27 May 2022