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The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

Crossref DOI link: https://doi.org/10.1007/s10551-020-04698-9

Published Online: 2021-01-02

Published Print: 2022-06

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Huang, Yu-Shan

Wei, Shuqin

Ang, Tyson
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Text and Data Mining valid from 2021-01-02

Version of Record valid from 2021-01-02
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Article History

Received: 28 April 2020

Accepted: 4 December 2020

First Online: 2 January 2021

Compliance with Ethical Standards

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: The authors declare that they have no conflicts of interest.

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